Privacy policy

When using our services, you entrust your information to us. We understand that it is a high responsibility and we are doing our best to protect them and to offer you decision power on them.


A. GENERAL INFORMATION

 

This Privacy and personal data processing policy („The policy”) describes the ways in which we, the MARA companies, are processing the information brought to our knowledge, including personal data collected through this website, when being used by you.

 

The MARA companies are making all efforts to provide data privacy. If you have any inquiry or issues referring to the use of personal data, please contact us at officemanager[at]‌maraconsult.ro.), and our professionals will analyse each situation in part and promptly provide you answers.

 

Generally, our intention is to collect personal data voluntarily provided by the visitors of our website, that are necessary so that we can provide access to information referring to the services of the MARA companies.

By visiting and filling in the contact forms found on our website, you consent that your personal data are processed in the manner described in this privacy policy.

This privacy policy is part of the Terms and conditions of the website. By agreeing to the Terms and Conditions, you implicitly agree to the privacy policy. In case of contradictions between the terms used in the Terms and Conditions and in the Privacy policy, the latter shall be taken into account.

 

Content

1.   Legislative context

2.   Definitions of terms

3.   Scope of processing

4.   Grounds of the processing.

5.   Duration of processing

6.   Rights of the persons whose data are being processed

7.   What personal data we are collecting

8.   How we are using personal data

9.   Who else has access to personal data

10.  How we provide the security of personal data

11.  Copies

12.  Contact information     

13. Data protection officer

14. Surveillance authority

15. Alterations of the privacy policy

 

 

1. Legislative context

In compliance to the requirements of the (EU) Regulation 2016/679 referring to natural person’s protection as far as the processing of their personal data and the free circulation of the said data is concerned, and for the abrogation of Directive 95/46/CE (hereinafter „ GDPR Regulation”) applicable since 25th May 2018, we have the duty to safely manage and solely for the specified purposes, the personal data supplied by you, by using our website.

 

For further details referring to the content of this legal norm, please access the following link:

https://eur-lex.europa.eu/legal-content/RO/TXT/?uri=CELEX%3A32016R0679

 

2. Definitions of terms

Personal data – any information referring to a real identified or identifiable person

Processing – any operation or set of operations performed on the personal data or on sets of personal data

Subject of the processing – A real and major person whose personal data are being processed

Child – a real and underage person (of age under 16)

We – MARA INTERNATIONAL CONSULTS SRL and MARA BUSINESS CONSULTING SRL

 

3. Scope of processing

  • Informing the users on various requests addressed through the contact form.
  • The gathering of information from consumers, related to the satisfaction degree referring to the services rendered by the Company.
  •  In order to improve the experience offered on the site, the various analysis or reports referring to the way the website is functioning or the consumption preferences of the website visitors.

 

4. Ground of the processing 

The legal ground of personal data processing, according to the above indicated scopes is:

  • Your consent for personal data processing for marketing purposes, in case you have given it. You may withdraw your consent at any time, by following the unsubscribe instructions given in every e-mail or by sending your unsubscribe option through the contact form.
  • The legitimate interest to permanently improve your experience and our services on the website.

 

5. Duration of processing

Your personal data are processed solely for the time needed to accomplish the processing scopes indicated at point 3.

In case of data processing based on the consent referring to information sending, your data will be processed up to the time of your unsubscribing.

 

6. Rights of the persons whose data are being processed

 The subject of the processing has the following rights, to be exercised on demand and free of charge:

-  The right to being informed – which means that you are entitled to know if your personal data are being processed; what data is being collected, where are they gathered from and why and by whom they are being processed.

  • The right to access your personal data – which means that you are entitled to access the data collected from/ about you. This includes your right to ask for and obtain a copy of your personal data.

  • The right to rectify your personal data – which means that you are entitled to ask for the rectification or deletion of your inaccurate or incomplete personal data.

  • The right to have your personal data deleted – which means that in certaincircumstances you may ask that your personal data are deleted from our records, however in this case you may benefit from the possibility to receive information by means of electronic mail address. This right cannot be exercised in case there is the duty, under law, to keep and process certain personal data, for instance, in case of requests to access the services provided by the Company. Data may be erased in the following circumstances:

    • They are no longer necessary to meet the purposes for which they were collected or processed;

    • In case consent is being withdrawn and there is no longer legal ground for their processing;

    • In case you object to their processing and there is no legal ground which prevails;

    • In case the personal data were illegally processed;

    • In case the personal data must be deleted, to observe a legal obligation;

    • Personal data were gathered for offering services of the informational company, in compliance with the laws of the Union or domestic laws, incident to the operator.

  • The right to restrict the processing – in case certain conditions apply, you are entitled to restrict the processing of your personal data.

  • The right to object to processing – in certain cases, you are entitled to object to the processing of your personal data.

  • The right to object to automatic processing – which means you are entitled to raise objection to automatic processing, including referring to profiling. You may exercise this right any time there is a result of profiling producing legal effects that affect you significantly.

  • The right to data portability – you are entitled to obtain your personal data in a computer readable format or, if possible, as a direct transfer from one processor to another.

  • The right to submit a complaint – in case we refuse your demand pursuant to Accessing right, we will offer you a reason for this refusal. In case you are discontent on the way your request was processed, please contact us.

  • The right for help from the surveillance authority – which means you are entitled to help from a surveillance authority and the right to other appeals, such as request for damages.

  • The right to withdraw your consent – your are entitled to withdraw any consent given for the processing of your personal data.

The above stated rights are expressly provided in the EU Regulation 679/2016 for protecting natural persons concerning the processing of your personal data and the free circulation of these data.

 

7. What personal data we are collecting

Information you supplied

You may use our website by supplying your personal data.

We are gathering personal data using the contact form found on our website, section ”CONTACT” as follows: your e-mail and name, phone number etc., mainly information necessary for rendering a service or for improving your experience as potential client /collaborator. We are saving the information you supply to communicate with you or to provide you services. Failure to supply any piece of personal information or data required, ma lead to the impossibility to contact you and to send your demands/ remarks via our website.

 

Information referring to you collected automatically

These include information automatically stored through cookies. We are processing your IP address and the history of your actions . When you are using our services or seeing the content of our website, your activities may be recorded.

 

Publicly available information

We may gather data on you, that are publicly available.

 

8. How we are using personal data

We are using your personal data in order to:

  • Provide our service to you. This includes: supplying information on your demand and the possible communication related to these products and services; communicating and interacting with you and informing you on the alterations made to any service.

  • Improve clients’ experience;

  • Fulfil a duty pursuant to the law or according to the agreement;

We are using your personal data from legitimate reasons.

Based on your consent, we will process your personal data for the following purposes:

  • To identify you

  • To grant you access to our services;

  • To send/ offer you a service;

  • To communicate with you.

Based on a legitimate interest, we are processing personal data for the following purposes:

  • To send you customized offers

  • To manage and analyse our clients’ database (behaviour and history), to improve quality, variety and availability of the services we offer/ provide

  • To make quizzes referring to clients’ satisfaction;

 

         We might process personal data for other purposes, not stated herein, but compatible to the original purpose for which data were gathered. In order to do so, we will make sure that:

  • The connection between the purposes, context and nature of personal data is appropriate to continue their processing;

  • The further processing will not affect your interest and there would be an appropriate guarantee for their processing.

We will inform you on any other further processing and purposes.

 

9. Who else has access to personal data

We are not disclosing personal data to third parties. Your data may be accessed, for the accomplishment of the processing purposes, by our partners or by entities supporting the development of our company’s line of business, through the website, such as IT services providers, marketing service providers or on demand from the competent control bodies and authorities. We are sharing your data with:

 

Data processors:

Google (e-mail, web analytics and cloud data storage services)
Microsoft (cloud data storage and web services)

Business partners:

WELL TECHNOLOGY SRL       http://welltech.ro

The personal data will not be transferred to states outside the European Union.

 

10. How we provide the security of personal data

We are making all efforts to keep your personal data secure. We are using secure protocols for data communication and transfer (such as HTTPS).

We are using anonymity and aliases, where applicable. We are monitoring our systems for possible vulnerabilities and attacks.

On the website, the user is responsible for all activities incurred following the voluntary supply of his/her name, e-mail and phone number. Mara companies cannot be held liable for the errors incurred due to the user’s negligence referring to the security and privacy of his/her name, e-mail and phone number. The user’s personal data may be used by the Mara companies and its collaborators solely for the declared purpose of this website. However, the personal data may be sent to authorities entitled to perform justified verifications under law, if it will be requested pursuant to the effective regulations. 

Even if we are making all efforts, we cannot guarantee that data transmissions on the Internet are 100% secure. Consequently, we cannot provide or guarantee the security of information you are sending and you understand that any information transferred by you to MARA companies is at your own risk. Nevertheless, MARA companies are using website security measures according to the best practices in order to protect the website, e-mails and correspondence lists.

We are aware that wrongful use incidents or unauthorized program incursions may appear. In these cases, our objectives are to isolate as fast as possible the issue, in order to secure or restore the appropriate functionality and to minimize the inconveniences suffered by our users. If necessary, we will inform the competent authorities on data violations. We will make all the reasonable efforts to prevent security violations and to assist authorities in case these violations incur.

 

11. Underage persons

We do not intent to collect and we do not willingly collect information from underage persons (children). We are not targeting underage children for our services.

 

12.  Contact information

If you have any inquiry referring to the privacy policy, to our practices related to our website or services or if you wish to use your rights indicated at point 6, please contact us at the following:

Mara International Consults  SRL – Mara Business Consulting SRL

 

Arad, 21 Andrei Muresanu Street, zip code 310011, Arad, Romania

 

officemanager[at]‌maraconsult.ro

 

tel: 0 257 256 359

 

13.  Data protection officer

Responsible for the data protection of our companies is the company DAIKOKUTEN SRL

If you have any inquiry on your personal information or if you wish to enforce your rights or you have any concern or complaint, you may contact our data protection responsible, at the e-mail address: dpo@daikokuten.ro

Responsible for the data protection of our companies is the company DAIKOKUTEN SRL

 

14. Surveillance authority

National Authority for the Surveillance of Personal Data Processing


Address: Bucharest, 28-30 G-ral. Gheorghe Magheru Blvd, sector 1, zip code 010336

Webpage: http://www.dataprotection.ro

e-mail address: anspdcp@dataprotection.ro

Phone: +40.318.059.211; +40.318.059.212

Fax: +40.318.059.602

 

15. Alterations of the privacy policy

We are reserving the right to alter this privacy policy. From time to time we might update this information document, by publishing a new version of it on this website.

We are reserving the right to alter at any time, due to any reason and without notification, this information document. Any alteration of our privacy policy will be displayed on this webpage, that will replace all previous notices or statements on our privacy practices and on the terms and conditions governing the use of this website.

To download or delete your personal data from our website, please contact 

officemanager[at]‌maraconsult.ro